This is a story from The Restaurant in The Store on The Street in The City. Most names have been changed, not to protect the innocent but to protect me, the storyteller. No one is innocent.
The Players:
Ryan - the storyteller
Mike - the boss
Kate - the roommate
Andrew - the Brit
Hugo - the disaster
Chef - the angry perfectionist
Hugo is a very nice guy; he used to work at The Restaurant, then he left but then came back. All that matters now is that he doesn’t work at The Restaurant anymore and here’s why.
First you have to understand that Hugo is a walking disaster, much like the hurricane from which he got his name. Isn’t it funny how people end up with IRONIC names? For instance Kate’s name rhymes with late and she is always late. Hugo is a named for a hurricane, which was a major natural disaster, and Hugo (the man) is a walking (and dropping) natural disaster.
In the few months since Hugo has returned to The Restaurant he has single handedly reduced the inventory of glassware. In any given week seven glasses might be reduced to chards at The Restaurant; Hugo is responsible for six of those seven. And Hugo usually breaks the glasses in groups, not pairs. He can’t break two; it has to be at least three. It’s never a good sign we he’s holding six red wine glasses by their stems in one hand.
There are 30 tables in The Restaurant totaling in 61 seats (figure that one out) and before Hugo started working there for the second time there were around 80 sparkling water glasses; now there are around 40 glasses, so few that we can’t even set the entire dining room. Other glasses have suffered too, not just the sparkling water glasses. As of Thursday there were five martini glasses, six white wine glasses and eight red wine glasses. If there are more than five people in The Restaurant at the same time that want martinis, you’re screwed.
Besides his ability to break everything, Hugo also gets flustered very easily. For those of you not familiar with service industry lingo, this is called “in the weeds”. Hugo is always in the weeds. If I has nine tables I am deep in the weeds, Hugo is weeded at around three. If Hugo gets any more tables he’ll just ignore them in hopes they’ll go away. They don’t.
Now on to why Hugo no longer works at The Restaurant, but to understand how his demise was met you have to understand the insanity (and genius) and anger that is CHEF.
Chef works from 8am-11pm, goes out until 4am and then goes home to make himself dinner; he doesn’t actually get to sleep until around 5am. Chef is a perfectionist with a violent temper; well he never resorts to violence in the kitchen but he has stabbed someone before. Chef is somewhat irrational and often asks the impossible but in these instances you just have to say, “Oui Chef!” and hope he doesn’t stab you. Chef won’t stab you but he will threaten you in hopes that you fully comprehend him. Let me sidetrack to a quick thrashing I got from Chef one afternoon when he was cooking lunch for his wife and some of her friends. Chef has just prepared an amuse bouche (a palate pleaser) for their table and he was telling me what the amuse was so that I could run it to his wife’s table and regurgitate what he told me to them.
Chef: This is the fucking amuse bouche for my wife’s table.
Ryan: Oui Chef.
Chef: Spicy tomato water!
Ryan: Spicy tomato water.
Chef: Avocado!
Ryan: Avocado.
Chef: Fried bread!
Ryan: Fried bread.
Chef: SHUT THE FUCK UP! SHUT THE FUCK UP! SPICY TOMATO WATER!
Ryan: (Silent.)
Chef: REPEAT WHAT I FUCKING SAY!
Ryan: Ahh…Ķ.spicy tomato water!
Chef: AVOCADO!
Ryan: Avocado!
Chef: FRIED BREAD!
Ryan: Fried bread!
Chef: What are you waiting for? FUCKING RUN IT! GET THE FUCK OUT OF HERE! Go! Go !
The above is very normal and you just have to learn to not take it personally, no matter how bad it could possibly get. Chef is a nice guy and outside of work is pretty sane. He’s just an obsessive-compulsive angry Italian perfectionist in the kitchen.
This is where Hugo couldn’t hang. Thursday morning the dining room was starting to fill up and we were short one food runner; this means the servers need to run more food than usual. Hugo had just taken the order for an eight-top and was writing the ticket; we hand write tickets because our computer system is ancient and writing tickets eliminates most errors. Chef was screaming for a runner, and Hugo was ignoring this. When Chef caught Hugo it was ugly. It sounded a little something like this: “What the fuck are you doing? When I fucking call for a runner you come! DO YOU UNDERSTAND ME? YOU FUCKING RUN FOOD WHEN I CALL! I DON’T CARE WHAT THE FUCK YOU ARE DOING! DO YOU FUCKING UNDERSTAND ME? IF I EVER CATCH YOU NOT RUNNING FOOD AGAIN I WILL FUCKING STAB YOU! DO YOU UNDERSTAND ME?
Hugo took it as well as can be expected said “yes Chef” about a dozen times and then went back out into the dining room. Then Hugo decided he didn’t want to take this anymore, grabbed his stuff (helmet for his moped, bag) and headed downstairs to tell Chef to “fuck off” and clock out. This was a mistake and it got bad. I was standing at a table on the patio taking an order and I, along with the guests, could hear Chef yelling at Hugo. It got so bad Mike had to drag Chef into the office. The last thing I heard was Chef screaming, “GET THE FUCK OUT OF MY KITCHEN!”
Hugo left at 12:45pm, just as we got busy. Andrew, who had the day off, was eating lunch at the bar with his wife. Mike went over and told him what had just happened; Andrew and his wife could hear Chef’s screaming from the basement kitchen. “Well I say it could have been a lot worse dood. Ryan could have quit and you would have been stuck with Hugo. Cheers.” And Andrew took another swig of beer.